Categories
Sales Design

How to Reframe Obstacles as Opportunities for Curiosity

Space is a heck of a place to run into problems.

In the 1995 movie Apollo 13 there’s an iconic scene in which NASA Flight Director, Gene Kranz, (played by Ed Harris) draws a map of the Earth and Moon on a blackboard.

It had been two days into the mission when an oxygen tank failed aboard the spaceship causing an explosion in the main service module. Without the module operating, the crew had to move to the lunar landing module as a lifeboat.

In the scene, Kranz gathers the mission operations team and draws a map of the flight trajectory that the damaged Apollo 13 would need to track to return back to Earth safely. It was a simple map for a complex problem.

Over the course of the next five days they would have to navigate a series of obstacles that required the crew and the mission operations team to find creative solutions. Anything and everything was on the table.

Every time a new problem emerged, Kranz gathered his team around the blackboard to discuss the challenge around their central goal: get the crew back home safely.

Reframing Obstacles as Opportunities for Curiosity

It’s easy to spend a lot of time thinking about what’s going wrong or what could go wrong. But maybe there’s a better way of looking at obstacles? 

In fact, problems themselves can be an opportunity for creativity and innovation. When teams can gain clarity about the problem and break it down into questions to find answers to, we might just create the space for innovation to happen.

Here’s an activity to try with your team at your next (remote) meeting called Starting at the End.

It sounds obvious but one of the most forgotten steps when launching a new project is clarifying the objective. Even taking the first 30-60 minutes of a project to talk through these questions as a group can help clarify the direction and rally your team around a common goal.

Here’s the first question:

  1. Why are we working on this project or problem?

Take your time with this question. Beyond the obvious answers around hitting certain metrics or deliverables, there may be some deeper whys that emerge from you and your team that create an emotional connection to the problem you’re solving. Just like the mission operations team rallied around “get the crew home”, this will be your team’s core motivator.

  1. Where do we want to be 12-18 months from now?

Depending on the scope of the problem, you may want toggle with the timeframe here. Maybe it’s 6 months or even 5 years? Personally, 12-18 months is a sweet spot if you’re looking for a balance between an aspirational goal while also being focused on tangible milestones you want to achieve.

  1. Imagine we travel into the future and our project failed. What caused it to fail? What went wrong?

Now we switch gears. In the first two questions, we painted a picture about what success might look like, but now we want to look at the obstacles in the way.

Note that after you pose this question to the team, it’s natural that the energy in the room might dip. Uncertainty is uncomfortable especially if it’s a project you’re excited about. But it’s important to embrace this tension and make sure everyone in the room has a chance to share what they might be worried about before we move onto the final step.

  1. To reach our goals, what questions do we need answered?

This is the last, and the most important step.

Now that we have a list of challenges we might encounter, we’re going to reframe them into questions. Problems create uncertainty but interesting questions help activate curiosity.

Problems create uncertainty but interesting questions help activate curiosity.

Here’s how you’re going to phrase the questions: “How Might We…” 

How Might We (HMW) questions transform the mindset of your team by helping them consider  the possibilities. We’re all so wired to fix things, but what innovation needs is more curiosity and space to explore. Here are a couple of examples of transforming some existing obstacles & assumptions into HMW questions:

Solving a Big Problem? Consider a Five-Day Design Sprint.

The activity above comes from a process designed by Jake Knapp and John Zeratzky called a Design Sprint. In fact, it’s one of the first activities you’d do in the sprint to gain clarity on what you’re trying to solve.

Here’s what that process looks like:

  1. You spend the first day identifying your goals and mapping the current process for your key stakeholders. 
  2. On the second day you focus on ideating and unleashing your team’s creativity. 
  3. On the third day, you decide on the ONE area you want to prototype a solution for. 
  4. And by the time Friday rolls around you’re actually testing your solution with real clients.

Thinking five days is too short to prototype a new solution? Take this example of an insurance company that condensed 6 months of meetings & discussions to come up with a prototype in 5 days.

The best part is that not only are you reducing risk, you’re saving time. One of the characteristics of the VUCA (volatile, uncertain, complex, and ambiguous) world we live in is that the rules change quickly. If your launch timeline isn’t reaching your audience quickly, the project itself may be too late.

How Are You Thinking About Problems?

On April 17th, 1970 – five days after the launch – Apollo 13 splash downed in the South Pacific. Although fatigued from dehydration, the crew was alive and in good condition. It was an amazing achievement given how dire the situation was only days ago.

It doesn’t take rocket science to figure out how to solve a problem but we do need a good framework to help us get started. If you’re just about to launch a project, give the activity above a shot and see if you can reframe your obstacles into HMW questions. Your team will thank you for the simple switch in the mindset from uncertainty to curiosity.

P.S. I’m running my second workshop on October 23rd for creative leaders (like yourself!) to bring more fun and innovation to solve your BIG problems. Registration is capped at 10 people and the last session sold out. So grab your ticket early and I hope to see you there!

Categories
Weekly Learnings

Peter’s Links of the Week (Jan. 31 – Feb. 6)

Popular links from the week:

How Big Data Is Changing Disruptive Innovation (Harvard Business Review)

How Mindfulness Improves Executive Coaching (Harvard Business Review)

Why are millennials turning to payday loans and pawn shops? (PBS Newshour)

‘Everyone could know what I was doing’: the millennials not using social media (The Guardian)

Productivity tip of the week:

Keyboard Shortcuts for Gmail

Saving time with keyboard shortcuts is one of the best ways to be more productive and get more done during the day. It may seem small but one less click here or there can really add up.

If you’re using Gmail, there’s a way that you can activate keyboard shortcuts that will save you a lot of time. Click the link above to learn how to enable the shorcuts and start using them. It’ll take some practice getting used to them but invest the time. Saving 5-10 minutes everday means saving between 1.5 – 3 hours every month!

Quote I’m thinking about:

Don’t walk in front of me… I may not follow
Don’t walk behind me… I may not lead
Walk beside me… just be my friend

-Albert Camus

Product/service I’m loving:

I’ve been using Feedly for the past year and I’ve found it incredibly useful in aggregating content that I’m interested in. You can add any news source or website to your feed and helps you see what’s new or trending through clean, simple interface.

It’s free to use for most of its basic functions and integrations with IFTTT, Buffer, etc. make it easy for you to automate posting/sharing of your favourite content.

As always, thank you to those that liked, re-tweeted, or commented on my Tweets. See you on next week’s round up!

Categories
Weekly Learnings

Links of the Week (Oct. 25-31)

startup-photos

Links of the Week is a selection of articles and blog posts about #EmployeeEngagement, #Millennials, and #Leadership that were the most popular on my Twitter feed this week. I’ve added some personal thoughts and opinions to the links below as well. Enjoy!

#1

Why Millennials Are the C-Suite’s Secret Weapon for Innovation (The Wall Street Journal)

The future is being invented by a generation that expects free-flowing, self-organized crowds that meet up, network, find each other on digital platforms, form and disband teams, and create their own projects. They belong to tribes that don’t want to wait for orders from a chief.

When a global industry giant convened a top leadership meeting, they brought in 20 high-potential Millennials to discuss how the company can remain competitive in an industry with an accelerating pace of technological change. The answers they came up with? Startup-like spaces in the office, an internal kick-starter program, virtual communities of interest, and crowdsourcing talent from anywhere in the company to work on projects. Those are some great ideas and C-suite executives will be losing out on those ideas if they don’t invite Millennials into the room.

#2

Millennial startup founders are the must-have item this fundraising season (Crain’s New York Business)

Yet enticing these new [Millennial] donors takes a lot of work. They aren’t interested in philanthropy as a way to climb the social ladder; they want to change the world. Young donors expect the charities they support to run like businesses, and they like to see sophisticated, timely reports on how a charity is functioning and where their dollars are going.

A great piece on what makes Millennial patrons different from the previous generation and the challenges non profits face in keeping up with their higher expectations. The higher level of transparency and engagement expected by Millennials from the charities they support is good news.

#3

5 Core Themes from HR Tech World Europe (globoforce)

“HR should stand for Human Relationships,” said David Shing, showing how technology is fully integrating into our lives, but cautioning against seeing it as a panacea. “Technology,” he said, “changes behavior, not needs.”

Simplification, Humanity, Cooperation, Improvement, and Recognition were the 5 core themes from HR Tech World Europe according to globoforce. HR is positioned in a unique position to combine technology with organizational information given its institutional knowledge and how different business units can work together. The role of HR – Human Relationship – managers is only going to increase in the future.

#4

3 Startup Experts Reveal Their Customer Success Secrets (Forbes)

Customers are loyal to their own success, instead of a brand or product. Help them achieve success and your company will grow.

Love the ideas in this article to make customer success a priority. Groove’s CEO runs all the initial onboarding with new clients to get to know their challenges firsthand. HubSpot provides an Inbound Marketing certification program for free even if you’re not a user of Hubspot. Sending a gift like a gift card to a restaurant that you know the client likes or sending a cute onesie for a newborn baby, can be touches that can really help your business stand out. “Great people know great people” so creating a remarkable experience for your customers can help your business grow even faster.

#5

Global Human Capital Trends 2015 (Deloitte)

Only 7% [of companies] have strong programs to build Millennial leaders.

I’m reading through this mammoth, 100+ page report and this was a quote that stood out to me and seems like for you as well. It’s crazy to think that 7% of companies have strong programs for Millennials given that Millennials are now the largest generation in the workforce. It’s a huge area of concern and opportunity.

Some great articles this week. Thank you to those that liked, re-tweeted, or commented on the posts. Looking forward to next week’s roundup!